I ordered a cycling map from Transport for London today. I think the “personal details” section of their form could do with a little work. All the fields are mandatory, including title (Mr, Ms etc.) and phone number. If you don’t fill these in then you get an error message, although you’re not dropped back to the relevant section in the form to correct your “mistake”.

I’m struggling to work out why your phone number and title could be in any way relevant for the delivery of a free cycle map by post.

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